We may change this policy from time to time by updating this page. We recommend you review this page regularly. By using our website, you’re agreeing to be bound by this Policy.
LEGAL BASIS FOR PROCESSING DATA
The GDPR comes into force on 25 May 2018.
The legal bases for the processing of this data will be under the following paragraphs of the GDPR: Article 6 1.(b), the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, and Article 6 1.(f), it is in the legitimate interests of the data controller.
Our legitimate and contractual interest is the need to properly administer our services to you and to provide you with all the services and information necessary. Safeguards have been put in place to ensure we achieve the correct balance between our interests and yours.
What type of information is collected from you?
We may collect the following information:
• Contact information including email address and telephone number
• Demographic information such as postcode, preferences and interests
• Information provided voluntarily by you. For example, when you register for information or make a purchase.
What we do with the information we collect?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Provide information to you that you request from us relating to our products or services.
• Internal record keeping.
• We may use the information to improve our products and services.
• When your consent has been provided in advance we will periodically send emails about special offers or other information which we think you may find interesting.
Who has access to your information?
We will never sell your personal details to any company, we will never pass your details to third-party companies for mailing or marketing purposes outside of our website.
We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example deliver your goods). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
We sometimes obtain information about you or your purchases from other third parties, for example booking agencies These companies have their own privacy policies explaining how they use and share your personal data. You should carefully review these privacy policies prior to engaging with the third party in order to ensure that you are happy with them.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use google analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Accessing and updating your information
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about special offers, exciting products, forthcoming events and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information or at any stage you can simply opt out by ticking the box at the bottom of the emails.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You have the right to ask for a copy of the information The Tufton Arms Hotel Ltd hold about you (we may charge for information requests) to cover our costs in providing you with details of the information we hold about you. If you would like a copy of the information held on you please write to The Tufton Arms Hotel, Market Square, Appleby-in-Westmorland, Cumbria CA16 6XA.